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Reporting a loss in a timely manner is key. The insured has an obligation to notify the insurer of the loss as soon as it occurs. It should be emphasized that prompt reporting of a loss preserves evidence critical in determining admissibility and quantum of the claim.
Insured notifies us of a claim, as soon as possibles
Within 3 working days after intimation of a claim, the claim is acknowledged and claimant is contacted to explain the documents required
Within 3 working days after intimation of a claim, we will perform a site visit by our claims staff and/or assessor
Insured provides all documents requested
Making a settlement offer or communicating repudiation of a claim within 5 days after receipt of receiving final supporting documents, final adjustment or investigation report. Discharge voucher to be submitted together with final adjustment report
Settling the claim of
on receipt of a signed discharge voucher
