Reporting a loss in a timely manner is key. The insured has an obligation to notify the insurer of the loss as soon as it occurs. It should be emphasized that prompt reporting of a loss preserves evidence critical in determining admissibility and quantum of the claim.
Important information to note
- As soon as we are notified of a loss, we shall visit the scene as soon as practically possible, in any case, within 3 working days.
- If the claim requires the services of an independent assessor/investigator, one shall be appointed in writing and you will be copied in this and all subsequent correspondences.
- You will be notified of the documents required to assist in the assessment of the loss and they should be provided as soon as possible.
|1||Insured notifies us of a claim||As soon as possible|
|2||Claim is acknowledged and claimant is contacted to explain the documents required||Within 3 working days after intimation of a claim.|
|3||Site visit by claims staff and/or assessor||Within 3 working days after intimation of a claim.|
|4||Insured provides all documents requested||As soon as possible.|
|5||Making a settlement offer or communicating repudiation of a claim||Within 5 days after receipt of receiving final supporting documents, final adjustment or investigation report. Discharge voucher to be submitted together with final adjustment report|
|6||Settling the claim||Up to 10m: within 3 working days. Up to 50m: within 5 working days. Above 50m: within 10 working days. on receipt of a signed discharge voucher.|